Client Context
Airline catering company, is one of the region’s largest airline catering companies. Operating in a 24×7, high-pressure environment, it must ensure uninterrupted production and delivery of perishable food items to align with dynamic flight schedules.
Challenges
- Perishable food complexity – Managing recipes and Bill of Materials (BOM) for large-scale catering operations.
- Dynamic scheduling – Frequent changes tied to airline flight movements.
- Wide functional footprint – Covering Finance, Sales, Procurement, Inventory, Planning, and Manufacturing (Cooking operations).
- Zero downtime tolerance – Business continuity critical due to round-the-clock airline services.
- Data resilience – Ensuring no transaction loss during potential network failures.
Our Approach
- Implemented JD Edwards ERP covering end-to-end operations across Finance, SCM, and Manufacturing.
- Designed a specialized recipe and BOM management framework tailored for perishable food production.
- Established real-time scheduling alignment with flight operations.
- Ensured business continuity through high-availability design with server mirroring to protect 24×7 transactional integrity.
- Provided long-term application support (5 years) to stabilize, optimize, and evolve the solution with business needs.
Results
- Seamless integration of Finance, Procurement, Inventory, Planning, and Manufacturing.
- Enhanced agility in responding to flight schedule changes.
- Improved control over BOM and recipe management for perishable items.
- Zero disruption to operations with mirrored failover systems.
- Long-term system reliability through dedicated application support.
