Client Context
Our client operates a diverse network of Ports, Container Freight Stations (CFS), and Inland Container Depots (ICDs) across Africa, India, and Europe. With growing cargo volumes and the increasing complexity of multimodal logistics, the organization needed a scalable Terminal Operating System that could bring consistency, transparency, and efficiency across all their terminals.
The objective was clear: to replace fragmented legacy systems with a single, unified digital platform that could handle end-to-end cargo, container, and yard operations — while integrating seamlessly with existing ERP and Asset Management systems.
Challenges
The customer faced challenges common to fast-growing terminal operators, but at a global scale:
- Disjointed systems made it difficult to have a real-time, consolidated view of operations.
- Truck and container turnaround times were higher due to manual dependencies.
- Lack of advanced yard visualization meant underutilization of space.
- Multi-modal logistics (road, rail, RORO) required better orchestration.
- ERP and Asset Management solutions were not integrated, leading to duplicate efforts and manual reconciliation.
- Customs compliance and regulatory reporting varied by region, creating complexity.
- Need for a scalable solution that could serve both large-scale port terminals and mid-sized inland depots.
Our Approach
We deployed our Terminal Operating System (TOS) as a modular yet integrated platform, ensuring every aspect of terminal operations was covered. The rollout was executed in phases across multiple geographies to ensure adoption without disrupting business continuity.
Core Features & Functionalities
- Gate Operations – streamline truck entry and exit with digital checkpoints.
- Stuffing & De-Stuffing – optimize container and cargo handling.
- Yard Management with 3D View – complete visibility and planning of yard space.
- Customs Operations – ensure smooth, compliant digital transactions.
- Container & Cargo Management – track containers and cargo throughout their lifecycle.
- Container Repair & Maintenance – structured modules for upkeep.
- Container & Truck Booking – digital booking and allocation.
- Rail & RORO Management – manage multimodal logistics with ease.
- Billing & Invoicing – automated and accurate billing cycles.
- Purchase Management – manage PRs, POs, and approvals.
- ERP Integration – Accounts Receivable, Accounts Payable, Inventory, PR/PO, Invoice Booking.
- Asset Management Integration – synchronized with asset lifecycle data.
- Manifest & Auction Processing – smooth handling of documentation and disposals.
- Warehouse Planning & Execution – extend operational control to storage areas.
Results
The implementation brought transformational outcomes across global operations:
- A unified platform for multiple terminals, CFS, and ICDs.
- Reduced truck and container turnaround times through digital gate and yard automation.
- Optimized yard utilization with 3D visualization and smart planning.
- End-to-end integration with ERP and Asset Management solutions — eliminating manual reconciliations.
- Standardized global processes with localized compliance built in.
- Revenue assurance through automated billing and invoicing.
- A future-ready platform, scalable for both large ports and mid-sized depots.
