Client Context
A USD 4 billion+ Indian manufacturing giant with 14 businesses, 33 plants, and 5,000+ ERP users embarked on one of the country’s largest ERP transformation programs. The migration to the Infor LN Suite of Products required a strong Organizational Change Management (OCM) framework to ensure adoption and user confidence across its pan-India operations.
Challenges
The client’s OCM challenges centred around:
- Engaging large and diverse user groups across businesses and functions.
- Building trust in the new ERP system while transitioning from legacy systems.
- Driving adoption across multiple organizational layers with different levels of ERP familiarity.
- Ensuring business readiness alongside technical deployment.
Our Approach
The OCM approach was designed to balance people, processes, and technology to minimize disruption and drive acceptance:
- Progressive transition support, ensuring users were engaged throughout the program.
- Structured testing cycles involving business users to validate solution readiness.
- Layered training strategy to prepare different user groups with role-specific knowledge and confidence.
- Stakeholder engagement at multiple levels to align leadership and end-users with program objectives.
Results
The OCM program ensured:
- Successful adoption of the new ERP system by over 5,000 users across the enterprise.
- Smooth transition with improved trust in migrated data and system reliability.
- High business alignment through ongoing involvement of key stakeholders.
- Faster stabilization post go-live due to well-prepared user groups.
